At Pipemark, we strive to ensure our customers are completely satisfied with their purchase. However, if for any reason you are not entirely happy with your order, we are here to help.
Returns
You have 30 days from the date you receive your order to request a return. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. We reserve the right to refuse returns that do not meet these conditions.
Refunds
Once we receive your returned item, we will inspect it and notify you on the status of your refund. If approved, we will process your refund to your original method of payment. Please note that it may take a few business days for the refund to appear in your account.
Exchanges
If you wish to exchange an item, please contact us with details of the product you’d like to exchange. Exchanges are processed once the original item has been returned and inspected.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom or personalized products
- Clearance items
Shipping for Returns
The cost of returning items will be the customer’s responsibility, unless the item received was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [insert contact details] with photos and details of the defect. We will arrange for a replacement or refund, including covering the shipping cost for the return.
Contact Us
If you have any questions about our returns policy or need further assistance, please reach out to our customer service team at sales@albionsystems.co.uk